This article outlines the following:
How to assign and set a users role + permissions
Role Definitions
Permission Differences
When setting up user profiles, both the Role and Permission are important to set.
Roles determine what information we need about the user, permissions determine what the user is allowed to look at and what actions they may perform.
How to assign and set a users role + permissions
Note: Only users with Administrator permissions are able to alter a user's permissions level.
To set permissions for a user, go to Settings, then Users & Permissions.
From here, find the user you wish to edit, and click on their name to reach their profile. Click Edit.
Choose the new permission level you wish to grant in the dropdown.
Role Definitions
Setting Roles
Accounts can have one of three roles: User, Processor, or Originator. You will need to provide additional information about the user based on the account role.
User Role
User role accounts do not require any additional information. This is an ideal setting for system administrators who will not need to originate or manager loans
Processor Role
Processor accounts require the following additional information:
· Business Title
· Business Phone
Additionally, processor accounts can be assigned a loan team, and a lead distribution factor, and can enable or disable leads.
Originator Role
Originator accounts require the following information:
Business Title
Business Phone
NMLS ID (Originators)
Licensed States
Distribution Factor
Originating LOA Role
Originating LOA "Loan Officer Assistant" - these users are similar to an Originator, the main difference is that the Originator will be automatically included in the round robin for assigning leads vs. the Originating LOA role will not be included.
Business Title
Business Phone
NMLS ID (Originators)
Licensed States
Distribution Factor
Loan Team* (please get in touch with sonar to have this feature added)
Non-Originating LOA Role
Non-Originating LOA "Loan Officer Assistant" -This is an ideal role for an LOA that acts more as a support function to the originator.
Loan Team* (please get in touch with sonar to have this feature added)
Permissions Chart
The following chart details what abilities are granted by each permissions level.
Warning: Accounts with admin permissions have full control over the system, including setting permissions for other accounts. Admin permissions should only be given to trusted individuals who understand the system.
Resource | Notes | Admin | Processor | Originator | Agent | Support |
Create a new Loan | Sending referrals or using the Smart App | Yes | Yes | Yes | Yes | Yes |
Pipeline Export | Export a pipeline to Excel | Yes |
| Yes | Yes | Yes |
Global Settings | View and modify global settings | Yes |
|
|
| View only |
LTV Matrix | View and modify the LTV Matrix | Yes |
|
|
| View only |
Pricing Recommendations | View and modify pricing recommendations related to matrix data | Yes |
|
|
|
|
Analytics | View analytics | Yes | Yes |
|
| Yes |
External User Management | Disable an external (borrower) user | Yes |
|
|
| View only |
Internal User Management | Add, disable, edit internal users | Yes |
|
|
| View only |
External Reports | View analytic reports | Yes |
|
|
| Yes |
Originator External Reports |
|
| Yes |
|
|
|
| Processor External Reports |
| Yes |
|
|
|
Soft Credit Pull | Access to soft credit pull button | Yes | Yes | Yes | Yes |
|
Hard Credit Pull | Access to credit pull button | Yes | Yes | Yes | Yes |
|
Admin Hard Credit Pull | Pulls credit without a date on the mortgage loan | Yes |
|
|
|
|
Mismo | Ability to download Mismo XML files | Yes | Yes |
| Yes |
|
Request Review | Key action that sends an email to request review | Yes | Yes | Yes | Yes |
|
Duplicate Loan | Create a copy of a loan | Yes |
|
|
|
|
Verify Borrower Email | Verify email without borrower logging into their email | Yes |
|
|
|
|
New Products | Add a product in the products tab | Yes |
|
|
|
|
Download Documents | Download documents in the Documents tab | Yes | Yes | Yes | Yes |
|
Preview Documents | Preview documents in the Documents tab | Yes | Yes | Yes | Yes | Yes |
Generate Disclosures | Generate disclosure documents | Yes | Yes | Yes | Yes |
|
Generate Preapprovals | Generate preapproval documents | Yes | Yes | Yes | Yes |
|
Envelope Management | Generate disclosures envelope | Yes | Yes | Yes | Yes |
|
Notify Conditions | Key action to notify borrower of loan conditions | Yes | Yes | Yes | Yes |
|
Fees | View and update the Fees page | Yes | Yes | Yes | Yes |
|
Title | View and update the Title page | Yes | Yes | Yes | Yes |
|
Snapshots | View a loan at any time | Yes | Yes | Yes | Yes | View only |
New Lead Loan Assignment | View leads on home page and assign contacts | Yes |
|
|
|
|
User Data | Update an underwriting user | Yes | View Only | View Only | View Only | View only |
Edit Users | Add and update internal users | Yes |
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