In order to keep the borrower and your relevant loan contacts up-to-date on the progress of a loan, you can choose to send out an email when you update a loan milestone.
Note: Loans that were created before 6/14/23 may be using an older system of milestones, which is unfortunately not compatible with milestone emails.
How to Send
To send a milestone email, first double-check that the Borrower's email has been verified. You can see this on the Borrower Tab.
If verified go to the Key Dates tab in the Underwriting section.
Scroll down to milestones, and click the check mark next to a milestone to mark it as completed.
You will be asked if you wish to send an update email. Click Yes.
Note: Milestones that are triggered automatically or by borrower actions in the POS will not trigger a milestone email. Only manually updating a milestone can send a milestone email.
Email Recipients
Milestone | Recipient(s) |
Application Submitted | Borrower, Primary LO assigned |
Loan Disclosures Sent | Borrower, Originators assigned to loan team, Processors assigned to loan team |
Disclosures Signed | Borrower, Originators assigned to loan team, Processors assigned to loan team |
Appraisal Ordered | Borrower, Originators assigned to loan team, Processors assigned to loan team |
Appraisal Received | Borrower, Real Estate Agent (Buyer), Processor assigned to loan team |
Loan Approved | Borrower, Originators assigned to loan team, Processors assigned to loan team |
Clear to Close | Borrower, Real Estate Agent (Buyer), Originators assigned to loan team, Processors assigned to loan team |
Closing Date Set | Borrower, Real Estate Agent (Buyer), Originators assigned to loan team, Processors assigned to loan team |
Loan Funded | Borrower, Real Estate Agent (Buyer), Originators assigned to loan team, Processors assigned to loan team |
Email Contents
Milestone Email 1: Application Submitted
Milestone Email 1: Application Submitted
Key Date: Application Submitted
Subject: Your Loan Application is Successfully Submitted! [Property Address]
To: Borrower
Dear [Borrower's Name],
Congratulations! We've successfully received your loan application. This is an exciting first step in your mortgage journey, and we're delighted to assist you along the way.
Stay tuned for more updates.
Best regards,
The [Company Name] Team
Milestone Email 2: Loan Disclosures Sent
Milestone Email 2: Loan Disclosures Sent
Key Date: Loan Disclosures Sent
Subject: Important: Your Loan Disclosures Have Been Sent [Property Address]
To: Borrower
Dear [Borrower's Name],
Great news! Your loan disclosures are on their way to you. Please take a moment to review and acknowledge them.
If you have any questions, feel free to reach out to us.
Warm regards,
The [Company Name] Team
Milestone Email 3: Disclosures Signed
Milestone Email 3: Disclosures Signed
Key Date: Disclosures Signed
Subject: Disclosures Signed - Next Steps [Property Address]
To: Borrower
Dear [Borrower's Name],
Excellent! You’ve successfully signed all the required loan disclosures. The next phase of your loan process is getting your loan approved!
Please log into your account to check for any outstanding items that need to be provided so that your loan can progress to the next step. (insert URL to upload docs)
Best,
The [Company Name] Team
Milestone Email 4: Appraisal Ordered
Milestone Email 4: Appraisal Ordered
Key Date: Appraisal Due Date (Appraisal Order Date already complete)
Subject: Appraisal Ordered - Important Step Reached [Property Address]
To: Borrower, Real Estate Agent (Buyer)
Dear [Borrower's Name],
We are pleased to inform you that an appraisal for the property has been ordered.
Best regards,
The [Company Name] Team
Milestone Email 5: Appraisal Received
Milestone Email 5: Appraisal Received
Key Date: Appraisal Received Date
Subject: Appraisal Received - Significant Milestone [Property Address]
To: Borrower, Real Estate Agent (Buyer)
Dear [Borrower's Name],
The appraisal report has been received. This marks an important milestone in your loan process.
Best wishes,
The [Company Name] Team
Milestone Email 6: Loan Approved
Milestone Email 6: Loan Approved
Key Date: Loan Approved
Subject: Loan Approved - Almost There! [Property Address]
To: Borrower
Dear [Borrower's Name],
Your loan has been approved! Please note, you may need to provide additional documentation as we approach the final steps.
We're almost there!
Best,
The [Company Name] Team
Milestone Email 7: Clear to Close
Milestone Email 7: Clear to Close
Key Date: Clear to Close
Subject: Clear to Close - Final Approval Granted [Property Address]
To: Borrower, Real Estate Broker
Dear [Borrower's Name],
You have been granted final approval and are clear to close! We are thrilled for you as we approach the finish line.
Best regards,
The [Company Name] Team
Milestone Email 8: Closing Date Set
Milestone Email 8: Closing Date Set
Key Date: Closing Date
Subject: Closing Date Set for [Property Address] - Mark Your Calendar!
To: Borrower, Real Estate Agent (Buyer)
Dear [Borrower's Name],
Your closing date has been scheduled for [Date, if available]. This is the final stretch, and we can’t wait to see you at the finish line!
Best,
The [Company Name] Team
Milestone Email 9: Loan Funded
Milestone Email 9: Loan Funded
Key Date: Loan Funded
Subject: Congratulations, Your Loan for [Property Address] Has Been Funded
To: Borrower, Real Estate Agent (Buyer) (if applicable)
Dear [Borrower's Name],
Your loan has been funded, marking the completion of this journey. Thank you for trusting [Company Name] to guide you.
The greatest compliment you can give us is a referral. If you’re happy with our service, we'd be honored if you'd recommend us.
Thank you again,
The [Company Name] Team