Overview
The Communication Log in your Audit Trail shows you a complete history of borrower-facing emails sent for a specific loan.
Important: The Communication Log only shows loan-level borrower communications. You won't see borrower account emails (like password resets or referrals) or internal team communications here.
What emails are tracked in the Communication Log?
The following borrower-facing emails are tracked at the loan level once they've been sent:
Milestone Emails
Condition Reminder Emails
Invite Primary Borrower (Complete Application)
Pre-Approval Letters
The attached document in this email will not be accessible in the preview
Rate Lock Confirmations
Loan Status Update Emails (Incomplete, Denied, Withdrawn, Approved Not Accepted)
The attached document in this email will not be accessible in the preview
Appraisal Payment Emails
Accessing the Communication Log
Open the loan and go to the Audit Trail.
Click the Communication Log tab.
You'll see a table showing all borrower emails that have been sent for this loan.
Understanding what you see
The Communication Log table shows:
Email Type – The type of email sent (e.g., Milestone, Pre-Approval, Condition Reminder)
Sent To – The borrower's email address
Sent On – The date and time the email was sent
View – Click this button to preview the full email content
Viewing more details
Click the arrow to expand any row and see:
Subject Line – The email subject that the borrower saw
CC'd – Any additional recipients who were copied on the email
Previewing a sent email
To see the full email content, click the View button next to any email.
A preview window will open showing the complete email: subject line, message body, and any personalized details.
Note: The preview is view-only. Buttons and links are disabled for security, so you're viewing the content only, not the interactive version.
Key notes & tips
Can I preview an email before sending it?
Yes! For certain emails, you can preview the content before it goes out.
Can I export or download the Communication Log?
Not at this time. The Communication Log is available for viewing within the Audit Trail only.
Why am I not seeing older emails?
Emails sent before the 4.0.9 release will not be included in the communication log
Why don't buttons and links work in the preview?
For security, all interactive elements are disabled in email previews. You're viewing the content only.