Application progress is tracked through a system of key dates and milestones.

Key dates and milestones correspond to significant steps taken in the application process, such as Application Submitted and Rate Locked.

Key dates are smaller steps than milestones. Entering certain key dates will trigger the milestone to move forward. For a list, see the Milestone section below.

A given application's current milestone is listed on the summary page.

In the example below, this loan is on milestone 1, Underwritten Pre-Approval.

Key dates can be found in the Key Dates tab, under Underwriting.

Here you can see which key dates have already been set, see who set them, and set key dates yourself. To set a key date, click on the Edit icon, then enter the date the condition was met, and click Save.

Certain key dates cannot be set or edited by a person, and are triggered automatically as the loan application is worked on.

To edit a key date, click on its Edit icon and enter a different date. You can also delete the date entirely, which will un-set the key date.

Unsetting a key date that triggered a milestone change may cause the milestone to move backwards.

Some key dates can be edited indefinitely after they have been set, any time until the loan is completed. Others can only be edited or unset for a short period after they have initially been set. These key dates allow a 7-day grace period before becoming locked. Once the key date is locked, only users with Administrator privileges will be able to edit it.

For a list of key dates, see Default Key Dates.

Milestones update automatically as key dates are updated. They can also be manually updated using the Milestone Checklist.

The Milestones Checklist is found in the Key Dates tab, under Underwriting. You can use the checkmarks on the left to move to a new milestone.

Purchase & Pre-Approval Loans will have 9 milestones

Refinance Applications will have 8 milestones