The Lead Stage of a loan helps you to keep track of where a borrower is in the process of filling out the Point of Sale application.
Viewing the Lead Stage
The current lead stage for a loan is visible on the loan Transaction Tab and within the Loan header
It is also visible on the Leads page.
Note: Lead stages are not the same thing as Key Dates and Milestones. Lead stages are more granular and are meant for tracking applications from the POS to see what point the borrower has reached.
All Lead Stages
The following chart lists all of the possible lead stages as well as what triggers them. Lead stages have linear progression, and it is not possible to go "backwards" to a previous lead stage. Not all leads will go through every lead stage; it is typical for some stages to be skipped because they do not apply to a given lead.
Lead Stage | Triggered By |
Borrower email has been entered. Skipped if borrower is an existing user. | |
Phone | Borrower phone number has been entered. Skipped if the borrower is an existing user. |
Sign Up | Borrower has signed up for an account by creating a password. Skipped if the borrower is an existing user. |
Credit | Credit report has been successfully pulled. |
Duplicate Loan (Onboarding) | Loan is a duplicate. |
Bad Credit | Credit score below the minimum threshold. |
Credit File Locked | Borrower's credit is locked. |
Credit File Not Found | The bureau could not find the borrower's credit file. |
Insufficient Credit | Borrower does not have enough credit. |
Credit Error | An error occurred while running credit. |
Estimated Credit | Borrower provided an estimated credit score. |
Pricing Recommendations | Credit report ran, system has pulled pricing recommendations. This occurs immediately after the Credit stage with no additional interaction from the borrower needed. |
Pricing | Borrower has been presented with pricing options. |
No Pricing | No pricing options were found. |
Skip Pricing | Borrower chose not to select a loan option. |
Dashboard | Borrower has made it to the dashboard. |
Co-Borrowers | Borrower has answered question "Do you want to add a co-borrower?" |
Personal Information | Borrower has completed "Personal Information" section. |
Duplicate Loan (Dashboard) | Loan is a duplicate. |
Income | Borrower has completed "Income" section. |
Assets | Borrower has completed "Assets" section. |
Real Estate Owned | Borrower has completed "My Real Estate" section. |
Verify Email | Borrower email has been verified. Note that this may occur "out of order" (skipping previous stages) as the borrower can verify their email at any time. |
Declarations | Borrower has filled out declarations. |
Preliminary Pricing | Borrower has selected a loan. |
Pre-Approval Letter | Borrower has viewed pre-approval letter. |
Convert to Purchase | Borrower has completed the "I've Found My Home" section and indicated they are in contract with the subject property. |
Final Pricing | Borrower makes a selection under "Final Pricing". |
Submit Application | Application has been submitted. |
Lender Disclosures Sent | Lender disclosures have been sent. |
I2P Signed | Borrower has signed disclosures. |
Schedule Appraisal | Borrower successfully paid for appraisal. |
Rate Lock | Borrower completed the "Rate Lock" section. Note that this does not mean the borrower has requested a rate lock. |
Schedule Closing | Borrower completed the "Schedule Closing" section. |