(This article is about the customer experience. For the option to view a loan through the POS, see POS View)
Potential borrowers can work on applications on their own through the Point of Sale (POS) site.
The POS website allows customers to start the loan application process without needing to speak to an LO. It also allows them to preview potential rates for their loan.
Getting to the POS
Ad Campaigns
Advertising should point potential customers to the POS website. This is where customers will start their journey through the loan process.
Referral
You can send a customer a referral to access the POS. The referral email contains a link to
the POS.
POS View
Loan officers can view an individual loan from the POS perspective by clicking Point of Sale under Overview on the left-hand menu.
Onboarding
Clicking "Get Started" will lead them to the same intake form that customers receive when sent a referral email link, and the I'm purchasing and I'm refinancing buttons do the same, skipping the first question of whether they are purchasing, refinancing, or seeking pre-approval.
On the left side of the screen, the borrower will see the contact information of the LO who referred them, or the company contact information if they did not come to the site via a referral.
Customer Experience
The customer will be led through a series of questions, asking them information needed to start a loan application.
At the end of the questionnaire, Sonar will prompt the borrower to create an account by supplying an email address and password. The borrower can then use this account to come back to their applications at any time via the POS.
After creating an account and entering their social security number, customers will be able to see a preview of loan pricing. Sonar will run a credit check for them and pull pricing options.
At this stage, a new lead will be created with the information they provided. The Transaction, Property, and Liabilities tabs will be marked as completed.
Dashboard
Borrowers can also fill out more of the application from the Point of Sale.
While the application is still a lead, borrowers can fill in all of the required information to get the application submitted on their own. The interface will lead them through each of the required steps to submit the loan.
At this point, LOs can also work on the loan from their end. Changes made by the borrower will be reflected in the LO system, and changes the LO makes will be reflected in the POS.
After the application is submitted, borrowers can continue to use the POS to supply more information, such as uploading documents.
Changing Contact Information
To update the listed phone number, email address, or website URL, go to Settings, then click Edit.
The relevant fields are at the bottom, under Contact Information.
